Simply Super Software
Super Software is a UK-based PC software solutions provider. Formed in 1999,
we are a dynamic company specialising in the
provision of anti-malware software for the Microsoft Windows®
The main application currently being developed by our company
is the award-winning Trojan Remover.
First released in December 1999, Trojan Remover is designed to detect, disable and remove
malware from those systems where standard anti-malware programs have been
How to contact us:
queries not specifically related to Trojan Remover, you can email us at
Alternatively you can contact us via postal mail at the Registered Address
sales enquiries should be sent to:
If you have already registered Trojan Remover, and have a query regarding
your order, or have ordered it and are waiting for information, you should
contact the registration company concerned direct. We currently use two
different registration companies, so you should contact the one you dealt
with. For Plimus, contact
For FastSpring, contact
regarding the use and operation of Trojan Remover, including questions on
Malware issues, should be sent to:
If you have Mail Filters in place please ensure that you are able to receive
email from this address.
If you have written to us but have not yet received a reply please check the
of email addresses that we have tried to contact but have been unable to
Emails are normally responded to within 24
hours (usually sooner). If you have not received a reply in this time please
check your spam filters to see if our mail has been intercepted. If you
re-send your mail but still do not receive a reply please check the list of
email addresses we are unable to reach.
you wish to submit file(s) for analysis please send them to
with the Subject title: "File For Analysis". You should place the
file(s) into a password-protected Zip archive, with the password
This will ensure that your mail will not be intercepted by any antivirus
1. Using Windows Explorer, locate the first file you want to zip.
2. Right click on the file and select "Send To" and
"Compressed (zipped) Folder".
3. Right click any other files you want to compress and select
4. Right click on the compressed folder and select "Paste".
The copied files will be compressed and pasted in.
5. Right click on the file and select "Explore".
6. In "File" select "Add a Password". Enter the
password and confirm the password.
On Vista and above you will need to use a
third-party archive manager, such as Winzip, Winrar or 7zip.
Note: if you are going to send the
file(s) using Yahoo or Google Mail then you should change the file extension
of any executable file (e.g. .exe, .com, .bat, .scr) to something else (e.g.
.ex0, .ba0) before zipping the files, otherwise your email provider will
prevent the files from being sent.
to use the password infected.
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